UND athletic department formalizes ticket refund policy if seasons impacted by pandemic

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UND college hockey fans celebrate a Fighting Hawks goal against the Manitoba Bisons during the season-opening exhibition game at Ralph Engelstad Arena on Saturday, October 5, 2019. Nick Nelson / Grand Forks Herald

Although the UND athletic department continues to move toward the 2020-21 season as though schedules will be unaffected by the coronavirus pandemic, the school has formalized plans for refunding tickets if games were to be canceled.

If there's a cancellation of a specific 2020-21 sports season, or multiple sports seasons, UND has set forth three options for UND Champions Club members and season ticket holders.

Generally, season ticket holders facing a season cancellation can donate a full portion, a partial amount or receive a complete refund.

More specifically, according to UND, the options include:

In Option 1, you can make a tax-deductible donation of the entire invoice amount in your account, including Champions Club memberships and season tickets. The donation of Champions Club fees will be used for athletic scholarships, while the donation of ticket fees will be used for UND athletic department priorities.


In Option 2, you would choose to refund your season ticket fees but donate your Champions Club membership fees. Again, the Champions Club fees would go toward athletic scholarships.

In Option 3, one could receive a full refund of the entire invoice amount, including both the Champions Club membership fees and season ticket fees.

The refunding of fees would be processed within 30 days of official confirmation of game or season cancellations only.

If you have multiple season-ticket packages, you will only be eligible for a refund of Champions Club membership fees should all games for all sports that you purchase season tickets for be canceled.

UND's current ticket renewal cycle closes at the end of May. According to Kyle Doperalski, UND associate athletic director for external operations, the school has 99 percent of accounts paid for renewals as compared through the same 28-day period in 2019.

"That's a huge shoutout to our fans for supporting us," Doperalski said. "We think that's pretty good with everything that's going on."

For UND football fans, the tailgating renewal process will begin in mid- to late-July, according to Doperalski.

Doperalski said UND football is still hoping to host Valparaiso on Sept. 3, but he recognized that information is constantly evolving.


"These are historic times, for sure," Doperalski said. "We could get a phone call or email and everything changes."

Although it's a challenging time to work in college athletes amid a pandemic, Doperalski said he appreciates the community support.

"There's a lot of pride in this community and that has shown through big-time to this point," Doperalski said. "There's that passion, and we've had that consistent feedback from longtime supporters."

Miller has covered sports at the Grand Forks Herald since 2004 and was the state sportswriter of the year in 2019 and 2022.

His primary beat is UND football but also reports on a variety of UND sports and local preps.

He can be reached at (701) 780-1121, or on Twitter at @tommillergf.
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