Question: When my Quicken 2005 program went haywire, I got an error message that said it couldn't start because it was missing a file called "Msvcr71.dll." After much difficulty, I managed to delete Quicken and reinstall it, and for a while that solved the problem. (I tried to copy the .dll file in case it was lost again, but I couldn't find it.) Now Quicken intermittently quits working. What should I do?
Answer: This problem is caused because Quicken shares a Windows file called Msvcr71.dll (short for dynamic-link library) with several other programs. There are a group of these .dll files that link Quicken and other programs to basic Windows functions, such as finding empty hard drive storage space.
There are several possible causes of your problem: the .dll file may have been deleted or corrupted, there could be a problem in your PC's registry (a database of Windows settings and options), malicious software might be at work or you might have a PC hardware failure. For solutions, see tinyurl.com/yeldklf.
Q: How do I transfer all the information I have in my Microsoft Outlook 2007 program to a new computer?
A: In Outlook 2007, choose a folder you want to copy, such as the Inbox. Go to the Edit heading and choose "select all." Go to Edit again and choose "copy." Now go to Edit in Windows Explorer, and "paste" the files onto a flash drive. (For best results, paste the e-mails into a newly created file. Create a new file in Windows Explorer by highlighting the flash drive, going to File, clicking "new" and choosing "folder." Type a file name and click enter.)
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On your new PC, follow the directions in reverse: copy the files from the new flash drive folder and paste them into the desired folder in Outlook.
Q: I'm having continuous problems with pop-up Internet ads for Netflix and other services. I don't recall having this problem before I switched antivirus software. I'm using the AOL Web browser and Microsoft's Security Essentials software. Any ideas?
A: Many Web sites use annoying pop-up ads that open in their own windows, but modern Web browsers include pop-up blocker software that can stop these extra windows from opening.
In AOL's browser, you can block these ads by clicking on the "keyword" setting at the top of your browser and choosing "Go to Keyword: Pop-Up Controls" where you can block all or some pop-ups.
