QUESTION: I am trying to send pictures from my Windows XP desktop PC to my son's Verizon Wireless cellphone. Any text messages that I send make it, but none of the pictures do, even though he subscribes to picture messaging. Can you help me make this work?
--Chuck Fradella, Monticello, Minn.
ANSWER: Send an e-mail, with the photo attached, to your son's phone number @vzwpix.com. For example, if your son's phone number were 000-000-0000, you'd send the e-mail to 0000000000@vzwpix.com . To send photos to non-Verizon phones, see the e-mail list at tinyurl.com/dh4ugu.
Q: I'm having printing problems using a Compaq A1000 printer and a PC with Windows XP Professional.
If I save a Web page as text, it prints just fine. But when I try to print directly from the "printer friendly" version of a Web page, I get a bunch of garbage. For example, I wanted to print instructions from tinyurl.com/ksmedu, but in the resulting printed page only one word was recognizable, "Symantec." I've used four different Web browsers, and all produce the same results. What's the problem?
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--Dale Schunke, Tucson, Ariz.
A: Because you're printing Chinese language characters directly from a Web page, you could be encountering a glitch in the Norton antivirus software, which is made by Symantec. The company says it's working to resolve a problem related to recognizing Chinese language characters. See tinyurl.com/3egfrfo.
Why does your text file print correctly? My guess is that when you cut and paste the Web page material into a text file on your PC, you've bypassed the Symantec software and avoided the problem.
But, just in case it's a printer-related problem, try upgrading your printer's software drivers at tinyurl.com/4ybatod.
Q: When I noticed that my computer seemed to be running slower, I found a way to speed it up by limiting the number of images that would be downloaded in my e-mail from Windows Live Mail. Now I have "X"s where the images used to be, and find it more exasperating than the slower speeds I had before. Unfortunately, I don't know how to change it back; what should I do?
--Frank Mallalieu, Tucson, Ariz.
A: Here's how to change the settings in Windows Live Mail so that images will download in your e-mails all the time, or just when you want to see them. See tinyurl.com/5s5m5cj and click the heading called "to automatically download all images." Alternatively, you can elect to see images in just the e-mail you're viewing. Click the heading called "to view blocked images in an e-mail message."
