GRAND FORKS — As employees work from home and school-aged kids begin distance learning programs to finish the school year, internet speed seems to lag and causes headaches.

From the WDAY Facebook page, we asked for locals to share their experience:

  • "This week seems to be very slow compared to last week," one user said.
  • "My kids are getting really annoyed," said a local mother. "It's becoming a challenge to work from home due to getting kicked on and off of it throughout the day :("
  • "With everyone else working from home my speeds have slowed dramatically," another user said.

Jon Pederson, Chief Technology Officer for Midco — a provider of internet, cable TV, phone and advertising services in the upper Midwest — said he hasn't noticed any problems.

"We're still operating under peak. And I did just check with customer service and it's business as usual," Pederson said.

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The peak usage of when Midco customers use the internet is changing, however.

"Most of the traffic we're seeing now, the increases, are happening during the day. Stretched over 8 hours," said Pederson.

Peak usage is usually from 8 p.m. to 10 p.m. each night.

Midco has learned that most of the bandwidth is being used for video chatting, like FaceTime, Skype and Zoom.

"We expect there are a lot of people working from home, like myself. And that's causing a little bit of an uptick in traffic," said Pederson.

If you are having trouble with your internet, Pederson suggests taking the following steps.

  1. Restart your modem.
  2. Move to a different room, if possible. Wifi can have a hard time to reach some corners of your basement.
  3. Contact your internet service provider to see about increasing your speed.

Midco is offering free internet to low-income households with children or college students through June.

Find more information on Midco's website.