Broc Wurzbacher went from employee to employer at Raptor PCS. The store, located in the Grand Cities Mall, specializes in repairing computers, phones and other electronics. For 5 Questions this week, the Herald spoke to Wurzbacher about the business, how he came to own it and why the COVID-19 pandemic didn’t affect its bottom line.
Q: What was your experience working with computers and phones, and why did you decide you wanted to own Raptor PCS?
A: I was always into technology. I pretty much just started out by messing around with phones when I was younger. In the late 1990s and early 2000s, I was just messing around with that, and then when I was in high school, I started working on and filing through computers. I also took basically all the computer classes around there, and then I went to college for computer networking. When I was in college, I actually got the job here, and then I actually bought the business from the former owner.
Q: Why did you decide to buy the store?
A: I bought it because I had been working under the previous owner for about three years, and then about two or three months beforehand, he was telling me that he was just going to run out his lease, close up shop and get rid of everybody. So basically, pretty much everybody but one person working there left, and then I just told him I’d buy the business from him. I didn’t want to set up a new computer shop and then try to get all the customers back. I just kind of used basically his system and his store name to keep the clientele.
Q: What kind of services does Raptor PCS provide?
A: We do a lot of computer repair and computer builds. We do some networking jobs and onsite repair, but basically data recovery, computer builds and virus removal. We have services available for people and businesses that need their computers back right away, especially with everybody working from home now. So, a lot of people bring their computers in, and we can usually get them done the same day.
Q: What difficulties did you face during the COVID-19 pandemic, and what has it been like running this business during it?
A: As we got into it, we didn’t know if venders were going to be able to get us parts. It was harder and slower getting parts, but after about four or five months into it, most of our venders hurried up and were able to get what we need, and we actually got busier from it. So, we actually had to hire on more people to keep up with the demand. We’re kind of one of those opposite businesses that actually benefitted. Maybe at the beginning we had a hard time getting parts, because a lot of venders weren’t getting back to us on what parts we could get or letting us know who was open and who wasn’t, but for the most part we did not have any issues getting parts.
Q: What should people know about you and your staff at Raptor PCS if they are considering bringing you their computer or other electronic devices for repair?
A: We’re basically hands-on with customers. We’re very customer service-oriented, and that’s kind of what we live on. We try to explain things to the customer the best we can in layman’s terms. We usually call people the same day or next day on any product they drop off.