Matthew Conley opened Tech Guru at 1300 N. Washington St. Suite 1 in Grand Forks on Nov. 1, and since then he has been helping people with defects and damage to their electronic devices. For 5 Questions this week, the Grand Forks Herald spoke to him about it.
Q: What is your experience?
A: First thing, I ran fiber for a contracting company along the highway for a year. I’ve developed websites, and I’ve run cabling for grocery stores in my hometown. Since I was nine years old, tech has been what I’m about. It’s what I know.
Q: Where did you first get your love of working with technology and repairing things?
A: I started with RC cars. I always just wanted to know how my toys worked, and I decided to start taking my RC cars apart. My mom got tired of doing that, so she gave me one of her broken computers, and that was really the ‘game over’ moment. I really took off from there, and now I’m here today.
Q: Could you give an overview of all the services you offer at Tech Guru and what people can buy and sell there?
A: Our main focus is cell phones, tablets, gaming consoles and televisions, but we really fix a wide variety of things. We don’t sell much new computers anymore, but we do restore sensitive electronics or your old electronics that you just can’t buy anymore. We do record players, old home theaters systems, and I’ve even got two radios in here now that I’m working on. We do also buy and sell cell phones. Occasionally I do sell some tablets, but not many of them.
Q: What would you say to someone that is weighing their options on whether they should pay to have their device repaired or buy a new one?
A: I would tell them that they want to find an honest business that isn’t in it for repairing every device that comes through the door. My motto is always to compare the cost of the repair to the cost of a new device is. I would say they need to compare the data on that device, how long they’ve had it, what the cost of the repair would be and if that cost is going to be close to what buying the same device again is going to be. They need to be very conscious of the businesses that are always going to push and push for you to repair your device, because it’s not always the best option.
Q: What do you want people to know about you and your business before going to Tech Guru?
A: We’re very laid back. We’re not a corporate-style business, we’re more of what we’d call a mom-and-pop shop. I want my customers to understand that I am on the same level as them, and I want them to feel like they’re at home when they walk in here. I just really want them to feel comfortable and safe when they’re bringing their device here.