For 5 Questions this week the Herald speaks to Dalton Ramos, owner of Valley TechPros Computer and Mobile Repair, located downtown in Grand Forks at 523 DeMers Ave.
Q: Tell us a little bit about yourself and how you came to start this company.
A: I have always been into computers and computer repair and technology. I originally got my start owning businesses with my other company Living Sage. I had built a website for it and we started getting a lot of people interested in knowing who built that website. So with that I decided to start my other company OhFer Creative. I discovered that trying to run those both as the same business was a little more complicated that you’d expect, so I put the whole technology side of (that) on hold. I started looking for locations for TechPros. I found one and kind of fell in love with it and decided, you know what? I've always wanted my own shop. I've always wanted to own my own computer repair store. I'm just going to give it a try.
Q: What services do you guys offer?
A: We offer virtually all IT services. We can do computer repair, phone repair, managed IT. We fix record players, game systems; if it’s electronic, we can fix it.
Q: What has changed for your business since COVID-19?
A: Mostly the way that we handle our business; we are an essential business. So being open is still important for us. So, we've really had to shift the way that we interact with our customers. We are making a big push for our remote repair services, where we can remote-link to a computer and do a lot of repairs without you ever having to leave your home. And we can still do a traditional drop off without making contact with anybody.
Q: Can you tell us a little bit more about remote repair?
A: Remote repair is where you give us a call, and we ask you to go to our website and download a simple file to your computer that allows us to gain remote control access to your computer for a temporary amount of time. You have the right to terminate that connection at any time and we don't have a way to connect after it.
Q: What's the most common problem you are seeing and what do you hope for the future?
A: People are still on Windows 7 needing to upgrade to Windows 10. For phones, it’s iPhone broken screens. We hope to continue the great progress that we've made. I really want to grow the company big enough to bring on more staff, and just really want to get better at what we do.