Q: I can't log on to the new GrandForksHerald.com Web site. What's happening?
A: The Herald has updated its Web site, which is why you are experiencing difficulties. Even though you may already have an active account with us, you will be required to log in again as though it's your first time. The technology requires this, but you'll only have to do it once. After that, you should be able to access the site as easily as you always have.
Q: When I go to log in again, it's asking me for my password, but I don't remember it. What should I do?
A: At the bottom of the login page is a button that says "reset my password". There you can enter your e-mail address and GrandForksHerald.com can send you a new password so that you can successfully log on.
Q: My GrandForksHerald.com Web bookmarks don't work. How can I get them back?
A: If you have bookmarks on your computer set to The Herald's homepage or to any other page within the GrandForksHerald.com site, you will have to re-bookmark them by finding the page you want to mark and going to "Favorities" under your navigation bar and clicking "add to favorites" or "add to bookmarks." You should only have to do this one time.
Q: My GrandForksHerald.com RSS feeds don't work. How can I get them back?
A: If you subscribe to any of The Herald's RSS feeds, you will have to re-index them in your feed-reading device, as the URLs have changed. Our updated Feeds list is here.
Q: The navigation menu is no longer along the left-hand side of the homepage. How can I find what I'm looking for?
A: The menu that used to run vertically along the left-hand side of the homepage now can be found horizontally at the top of the homepage. By clicking on any of those tabs at the top of the page, you will be automatically directed to that section of the Web site. You can also search for more specific content if you'd like. For example, when you click on the "columnist" tab at the top of the page, you also will be given a list of Herald columnists. In other words, if you only are interested in reading Ryan Bakken's column, you can click on his name and be directed to an archive of his work. Or, if you are specifically interested in prep sports news, for instance, you can click on the Sports section and then click on "Prep sports" and you will be directed to a page filled with prep sports-only content.
Q: What's a quick way on the new site to find stories I'm interested. I knew where to look before, but now I don't know.
A: All of the same content you've come to rely on at GrandForksHerald.com is still there. One of the best new features of the site is the larger search bar in the top right-hand corner of the homepage. By typing a keyword in this space, you will be directed to a page filled with related content. It's much improved from our previous search bar, and you will more easily be able to find content with our new site.
Q: Why do I see huge areas of white space where it looks like something should be?
A: The new GrandForksHerald.com is built to display optimally in most modern browsers. Please verify your browser is updated to the latest version release. Also, much of our content is built in Adobe Flash. Please verify your browser's version of the Adobe Flash Player is updated to the latest release.