Where to take your consumer complaintResolving a product complaint with a manufacturer or retail outlet can prove frustrating for a consumer. A few options exist, however, than can help consumers deal with a product or service complaint.
By: Chuck Myers, McClatchy-Tribune News Service
Resolving a product complaint with a manufacturer or retail outlet can prove frustrating for a consumer. A few options exist, however, than can help consumers deal with a product or service complaint.
A wide range of websites feature consumer complaint information, from general complaint-filing guidelines to product-service specific areas and seeking legal assistance.
Here are just a few:
Lays out how to file a complaint about airline service.
—Better Business Bureau: http://www.bbbonline.org/consumer/complaint.asp
Acts on behalf of consumers in a variety of areas, including new cars and identity theft.
—Federal Trade Commission: http://www.FTCComplaintAssistant.gov/
Provides submitting a complaint service with "Complaint Assistance" form.
Features guide for finding legal help with consumer problems.
—U.S. Food and Drug Administration: http://www.fda.gov/opacom/backgrounders/problem.html
Key location for reporting problems with food or medical products.